Volunteer Needs

Match Ambassadors

Provide customer service and support to our HomeShare Kootenai County by creating client accounts and conducting screening interviews with participating Home Seekers and Home Providers. You will become the point of contact for clients entering the program and will help them with answers to their questions and directing them as needed.

This role needs someone who can commit to 1-2 hours weekly. Full and on-going training is provided for volunteers.

Works with: Program Director

What You’ll Do:

• Conduct Initial Client Intake from web application submissions
• Ensure clients are a good fit for the program by conducting phone screen interviews
• Verify that Home Provider really does own the home they are wanting to HomeShare via the Assessor website
• Assist with over the phone application submissions
• Point of contact for client questions
• Use HomeShare Kootenai County, Inc. processes to access completed applications and keep electronic records

Skills You’ll Need:

• Excellent written and verbal communication skills
• Computer skills and ability to learn programs like Google Sheets / Google Drive
• Experience working with low-income populations
• Ability to demonstrate care and compassion
• Good organizational skills
• Ability to work with a team

Sound interesting?